Question 1

1) Is transport provided?

Accepted Answer

For DAC, transport is provided for clients staying in the western part of Singapore and areas within a 10km radius of the centre. Fees are subjected to MSF HOMES means testing.
For RCHD, transportation is not required as it is an adult residential facility. However, RCHD provides transportation for residents' regular medical appointments to the polyclinics and specialist outpatient clinics on weekdays. Family members will have to make their own transport arrangements for residents when they go on Home Leave.

Question 2

1) What are the requirements to become a Medical Chaperone?

Accepted Answer

Successful applicants should generally:

Have a caring and service-oriented attitude
Be physically able to assist wheelchair users safely
Possess good communication and interpersonal skills
Be able to commit to assignments on a freelance basis

Relevant caregiving, healthcare or community service experience is advantageous but not always required.

Question 3

1) What does a medical chaperone do?

Accepted Answer

Medical chaperones accompany clients throughout their medical journey by:

Assisting clients between their home and medical appointments
Supporting wheelchair transfers and mobility where appropriate
Assisting with registration and navigation within healthcare facilities
Providing companionship and ensuring clients return home safely
Medical chaperones do not provide nursing care, administer medication or perform medical procedures.

Question 4

2) Can I apply to both the Day Activity Centre and Home for the Disabled?

Accepted Answer

As Day Activity Centre and Adult Disability Home are two separate services under SG Enable, a client cannot be concurrently enrolled in both.

Question 5

2) Can I book transport without a medical chaperone?

Accepted Answer

Depending on your needs, transport only services may be available. Our team will assess your requirements and recommend the most suitable service.

Question 6

2) Will training be provided?

Accepted Answer

Yes. Successful applicants will undergo an onboarding programme and on-the-job training before they are deployed.

Question 7

3) Could you specify the food provided for the RCHD residents or DAC clients?

Accepted Answer

All meals served in RCHD are Halal certified. We serve 3 main meals daily, as well as morning/afternoon break and supper.The three key types of meals:Minced and moist dietSoft and bite-sized dietPureed/blended diet

Question 8

3) Do you provide ambulance services?

Accepted Answer

No. MCT is a scheduled, non-emergency wheelchair transport service.For individuals with severe medical conditions or mobility needs that require stretcher transport or medical monitoring during the journey, please engage a private ambulance service that is equipped to provide the appropriate level of care.

Question 9

3) Is this a volunteer role?

Accepted Answer

No. Medical Chaperones are engaged on a paid freelance basis and receive remuneration based on completed assignments.

Question 10

4) Are there vacancies at RCHD?

Accepted Answer

Please contact us at 6762 1029 to find out more about the current vacancy situation.

Question 11

4) How early should I make a booking?

Accepted Answer

To help us better accommodate your preferred appointment date and time, we recommend submitting your booking at least 2 weeks in advance.

Question 12

5) Can a family member travel together with the client?

Accepted Answer

This depends on vehicle capacity and operational requirements. Please let us know when making your booking.

Question 13

Am I eligible to apply for the FCA Programme?

Accepted Answer

The programme is intended for families residing in Singapore who are experiencing financial hardship due to recent, unforeseen circumstances such as:

Sudden loss of income
Serious illness or hospitalization
Death of a family member or sole breadwinner
Family Breakdown

Eligibility will be assessed on a case-by-case basis.

Question 14

Are donations of goods tax-deductible?

Accepted Answer

Donations of goods are generally not eligible for tax deductions.

Question 15

Are donations tax-deductible?

Accepted Answer

Eligible monetary donations to local Singapore Red Cross causes qualify for a 250% tax deduction, subject to prevailing IRAS requirements. Please provide your NRIC, FIN or UEN through the relevant donation channel for submission to IRAS.

Question 16

Are Our Courses Accredited/Recognised?

Accepted Answer

Please refer to the list below for course accreditation information.

Course Category

Accreditation

Standard First Aid (SFA)
Refresher SFA
Child First Aid (CFAC)
Refresher CFAC
Basic First Aid + AED (Cert First Aider with CPR+AED)
Basic Cardiac Life Support (BCLS+AED)
Refresher BCLS+AED
Instructor Courses

Accredited by the Singapore Resuscitation and First Aid Council (SRFAC).

Occupational First Aid Course (OFAC)
Refresher OFAC
CPR(HO)+AED

Certified ISO 29993:2017 by SOCOTEC Certification Singapore (SCS), accredited by the Singapore Accreditation Council (SAC).
CPR(HO)+AED is accredited by the Singapore Resuscitation and First Aid Council (SRFAC).

Psychological First Aid+ (PFA+)

WSQ-accredited under SkillsFuture Singapore (SSG).
Learners receive a WSQ Statement of Attainment (SOA) upon completion.

General Workshops

Awarded by the Singapore Red Cross Academy (SRCA).

Question 17

Are the training locations accessible by public transport?

Accepted Answer

Yes. Each Singapore Red Cross Academy location is within walking distance of an MRT station. The nearest MRT station and exit for each centre are listed alongside its address above.

Question 18

Are there any charges?

Accepted Answer

Programme and transport fees (where applicable) are charged based on government subsidies, in accordance with the Ministry of Social and Family Development’s household means testing (HOMES) and the Client Assessment Form-Revised (CAF) tier.

Financial assistance may be available and will be assessed on a case-by-case basis. For more information, please contact us at 6262 4062.

Question 19

Are there benefits being an SRC Member?

Accepted Answer

As an SRC member, you'll enjoy a range of exclusive benefits, including:

Members - ONLY access & Priority to selected events
Exclusive learning journeys & Insider Briefings
Opportunities for Overseas Humanitarian Exposure
Invitation to attend the Annual General Meeting (AGM)
Retail Discounts at the Red Cross Shop
Special Training Discounts at Singapore Red Cross Academy (SRCA)
Access to e-copies of SRC Newsletter & Annual Report

Be a Singapore Red Cross Member Now! Please find out more information and to sign up in this link here: https://redcross.sg/get-involved/src-membership.html
Please note that you would need to register as a volunteer before applying for the membership.

Question 20

Are there vacancies at the Singapore Red Cross DAC?

Accepted Answer

For information on current vacancies at the Singapore Red Cross Day Activity Centre (DAC), please contact us at 6262 4062. Our team will be happy to assist you and provide the latest updates on availability.

Question 21

Are these courses only for emergencies or crisis response?

Accepted Answer

No. While some courses support emergency and disaster readiness, CPRHS also offers training for everyday situations, including caregiving, mental well-being, workplace support and community resilience.

Question 22

Can I apply even if I don&#8217;t meet every requirement?

Accepted Answer

Yes! We understand that few candidates meet every requirement listed in a job advertisement.If you have many of the key skills, competencies and experience we're looking for, we encourage you to apply. While some roles require specialised qualifications or technical expertise, others welcome transferable skills, a willingness to learn and a genuine passion for making an impact. Every application is reviewed holistically, considering both your experience and potential.

Question 23

Can I apply if I am already receiving assistance from another organisation?

Accepted Answer

Yes. Applicants receiving assistance from other agencies may still be considered. The assessment will take into account existing support to ensure assistance complements rather than duplicates available resources.

Question 24

Can I arrange a visit before applying?

Accepted Answer

Yes, you may contact us at 6262 4062 to arrange a visit to the centre. Our team will be happy to schedule a suitable time for you to learn more about our facilities and programmes.

Question 25

Can I bring food and drinks when I visit my loved ones?

Accepted Answer

Please seek advice from the social worker before bringing any food or drinks. Requests will be considered on a case-by-case basis, taking into account the resident’s and client’s dietary and care needs.

Question 26

Can I change or cancel my recurring donation?

Accepted Answer

Yes. Please contact our Fundraising Team at fundraising@redcross.sg or +65 6664 0500.

Question 27

Can I choose which programme to support?

Accepted Answer

Yes. Where available, you may choose to support a specific programme or appeal.

Question 28

Can I donate after visiting the dentist recently?

Accepted Answer

For the following dental work:

Scaling or dental filling: you can donate after 1 day.

Tooth extraction: you can donate after 3 days.

Root canal treatment: you can donate after 7 days.

Wisdom tooth extraction (1 or more): you can donate after 1 month.

For more information or if you need further clarification, please call 6213 0626

Question 29

Can I donate blood if I drink or smoke?

Accepted Answer

You can donate blood! However, you should not donate when you're under the influence of alcohol. It is important that you're in the best state of mind when you provide details about your health history to ensure blood safety.

Question 30

Can I donate food, clothes or other items?

Accepted Answer

Singapore Red Cross generally does not accept ad hoc in-kind donations for international disaster responses due to logistical considerations.
Monetary donations enable humanitarian partners to procure the most urgently needed items locally or regionally, allowing assistance to reach affected communities more quickly and efficiently.

Question 31

Can I donate items?

Accepted Answer

Please email shop@redcross.sg to discuss suitable donations. Walk-in donation drop-offs are currently not accepted.

Question 32

Can I donate later instead?

Accepted Answer

Yes. You may donate anytime through our official website or contact our Fundraising Team for assistance.

Question 33

Can I donate to an international emergency appeal?

Accepted Answer

Yes. When an international emergency or disaster appeal is active, you can donate through its dedicated appeal page. Donation methods, reference codes, campaign periods and tax-deduction terms may vary, so please follow the instructions provided for that appeal.

Question 34

Can I drop off my donations at the shop?

Accepted Answer

No. The Red Cross Shop no longer accepts donation drop-offs at our premises. For donation enquiries, please contact us at shop@redcross.sg.

Question 35

Can I join the course if I have medical conditions?

Accepted Answer

Learners with heart, lung, knee, spinal or joint conditions are strongly advised to obtain medical clearance before performing CPR. SRCA is not responsible for injuries sustained during training.

Question 36

Can I make a monthly donation?

Accepted Answer

Yes. Monthly giving provides reliable, ongoing support that enables Singapore Red Cross to sustain long-term humanitarian programmes and respond quickly during emergencies.

Question 37

Can I make a one-time or monthly donation?

Accepted Answer

Yes. You can make a one-time donation or provide ongoing support through regular monthly giving. Select your preferred donation frequency through the relevant donation channel.

Question 38

Can I organise a fundraiser for overseas relief?

Accepted Answer

Yes, during active overseas appeals. Please contact us before launching your campaign.

Question 39

Can I organise a fundraiser for the Singapore Red Cross?

Accepted Answer

Yes. Individuals, groups and organisations may raise funds through personal campaigns, community activities or events. To discuss your fundraising idea and the relevant arrangements, contact fundraising@redcross.sg or +65 6664 0500.

Question 40

Can I postpone or replace my course booking?

Accepted Answer

Yes. Postponement and replacement requests must be submitted in writing to SRCA. Administrative fees apply:  $15 before GST if submitted 14 days before the course starts,  $30 before GST if submitted less than 14 days before. No fee applies with valid medical reasons.

Question 41

Can I request a replacement certificate?

Accepted Answer

Yes. Replacement or lost certificates are chargeable at $50 before GST. Please contact Singapore Red Cross Academy academ@redcross.sg for assistance with certificate reprint requests.

Question 42

Can I Request for the Invoice to be sent to my Organisation?

Accepted Answer

Register for the course that you are applying for on our website.Click "Register and Pay Online" and we will receive the registration information in our system.You will be directed to the payment page.Email us at academy@redcross.sg with the following information to request for a direct invoice:Company Name as per UEN:Company UEN:Names of participants that you have registered for the course:Indicate if you are applying for SSG Funding for the participants. If you are, please proceed to submit the SSG Funding application and inform us when you have done so.Any other invoicing instructions:SRCA will follow-up with an Invoice. If you have applied for SSG Funding for your participants, the Invoice sent will reflect the balance payable after factoring in the participants' funding amounts.

Question 43

Can I send my loved one to DAC for a few days a week?

Accepted Answer

Yes, We offer both part-time and full-time programmes to meet different care needs. Part-time programmes allow clients to attend the Day Activity Centre on selected days each week, while full-time programmes run from Monday to Friday. Placement is subject to programme and transport availability (where applicable).

Question 44

Can I Use My SkillsFuture Credits to Offset the Remaining Course Fees After Subsidies?

Accepted Answer

Singaporeans aged 25 and above may use their SkillsFuture Credits (SFC) to cover the remaining course fees after SkillsFuture support. To check your SkillsFuture Credit balance, please log in to https://myskillsfuture.gov.sgFollow these steps to check on your SFC balance:Visit https://myskillsfuture.gov.sgClick 'Submit SkillsFuture Credit Claims'Log in using your SingPassClick the arrow at the top right corner to view your available SkillsFuture CreditsPlease note:SRCA courses are not eligible for the Additional SkillsFuture Credit (Mid-Career Support).You may only use credits from SkillsFuture Credit and the One-off SkillsFuture Credit Top-Up.

Question 45

Can I use SkillsFuture Credit for SRCA courses?

Accepted Answer

SkillsFuture Credit may be used only for applicable SSG-funded courses. Please check the course details before registering, as funding and claim eligibility may vary by course.

Question 46

Can I visit my family members/friends if they are at the RCHD?

Accepted Answer

Yes. We encourage family and friends to visit regularly to keep in touch with our residents, and to maintain their social connections and family bonds.

Question 47

Can I volunteer with the Red Cross Shop?

Accepted Answer

Yes. Opportunities are available in retail operations, merchandising, logistics, customer service and administration.

Question 48

Can my company donate excess inventory?

Accepted Answer

Yes. We welcome suitable merchandise donations and corporate partnerships.

Question 49

Can organisations engage CFA for first aid coverage?

Accepted Answer

Yes.

We provide professional first aid coverage for a wide range of events. Our services include:

Qualified First Aiders

AED deployment

Operational support vehicles

Event medical planning and advisory

To request first aid support for your event, please complete our Request for First Aid Support form

Question 50

Can pregnant participants join?

Accepted Answer

Pregnant participants are highly discouraged from performing CPR due to physical risk. Participation requires signing an indemnity form.

Question 51

Can the training be customised for our organisation?

Accepted Answer

Selected programmes may be adapted with relevant scenarios, examples or activities based on your workforce and training objectives. Customisation depends on the course requirements.

Question 52

Can training be conducted at our workplace?

Accepted Answer

Yes. In-house training can be arranged at your workplace or preferred venue, subject to course requirements, venue suitability and minimum class size.

Question 53

Can you allocate my donations to help in a specific area/group of people/buy certain items?

Accepted Answer

To ensure humanitarian assistance can be delivered effectively and based on operational needs, SRC is generally unable to allocate donations to specific groups, locations or items within the affected area.

Question 54

Can you allocate my donations to help in a specific area/group of people/buy certain items?

Accepted Answer

To ensure humanitarian assistance can be delivered effectively and based on operational needs, SRC is generally unable to allocate donations to specific groups, locations or items within the affected area.

Question 55

Can You E-Invoice My Organisation/School Through Vendors@Gov?

Accepted Answer

We are able to submit e-Invoices to your organisation or school via Vendors@Gov.To do so:Register for the course that you are applying for on our website.Click "Register and Pay Online" and we will receive the registration information in our system.You will be directed to the payment page.Email us at academy@redcross.sg with the following information to request for the e-Invoice to be submitted:Organisation:Department:Sub-Business Code:Attention to:

Question 56

Class Registration Terms & Conditions

Accepted Answer

REGISTRATIONRegistration is subject to availability of classes and on a first-come-first-serve basis.POSTPONEMENT & REPLACEMENT POLICYAll postponement and replacement requests must be submitted in writing to SRCA.An administrative fee shall apply as follows:14 days before class starts, $15 (before GST) payable per trainee.Less than 14 days before class starts, $30 (before GST) payable per trainee.With valid medical reasons, no fee shall apply.REFUND POLICY (WITHDRAWAL/CANCELLATION)All Refund/Withdrawal requests must be submitted in writing to SRCA.Refund will be as follows:More than 14 days before class starts, full refund less admin fee, $15 (before GST) applies.7 to 14 days before class starts, 50% of course fee refund (before GST) less admin fee, $15 (before GST) applies.Less than 7 days before class starts, no refund.If cancellation is by SRCA, full refund with no admin charges.INVOICE AND PAYMENTInvoice will be issued one week before the start of course date.Payment of course fees can be made via:GIRO (for company-sponsored)PayNowBank TransferSkillsFuture Credit (only applicable for SSG-funded courses)MEDICAL LIABILITIESMedically fit with no pre-existing medical conditions such as knee, spinal or joint injury.Trainees with medical problems, such as bronchial asthma, any upper respiratory tract infection, orthopedic problems (e.g. slipped disc), are encouraged to consult their own doctors before attending the course. In case of doubt, please consult your doctor first and produce a Letter/Memo to indicate if fit for training.Pregnant ladies are discouraged from undertaking the CPR practice due to safety reasons. In case of doubt, please consult your doctor first and produce a Letter/Memo to indicate if fit for training. You are advised to defer taking the course to at least 6 weeks after delivery.There will be a need to sign the indemnity form as Singapore Red Cross Academy bears no responsibility for any injuries sustained during the course.REPRINT OF CERTIFICATESReplacement or lost of certificate is chargeable at $50 (before GST).RE-ASSESSMENT FEETrainees are given 3 attempts at Theory & Practical Test Modules on the same day. They will need to book a re-assessment slot on another day if they fail after the given attempts at the specific Test Modules.Re-assessment fee of $40 (before GST) is applicable.Trainees who are deemed NOT YET COMPETENT (NYC) at any Test Modules on the re-assessment date will have to do a RE-COURSE.APPEALTrainees may file an appeal by submitting the Assessment Appeal Form obtained from the SRCA Office within 3 days upon the release of the assessment results (theory & practical).The appeal will be reviewed by a panel including the Associate Director, Management Representative and the Assessor.Outcome of the appeal will be informed within 15 working days.If the appeal is successful, a certificate of completion will be issued.If the appeal is unsuccessful, trainees will be recommended to do the respective course again.The appeal panel's decision is final. No further appeal will be entertained.SKILL DEVELOPMENT FUND (SDF) TRAINING GRANT & ABSENTEE PAYROLL (AP)SDF Training Grants are applicable for:OFAC, ROFAC, CFA, RCFA, SFA, RSFA, BFA, BCLSPFA+ CourseBCLS+AED, SFA, CPR+AED Instructor CoursesFor Absentee Payroll, Trainee must be employed by companies in accordance with the Employment Act except for sole proprietors, partners, working directors, members of co-operatives or commission based agents. Please visit GoBusiness: https://skillsfuture.gobusiness.gov.sg/support-and-programmes/funding/absentee-payroll-fundingCompany of sponsored learners are responsible for making payment for training expenses NO MORE than 30 days from the Start of Course date.Company will be responsible for full course fees in the event that:SDF Training Grant is cancelled due to late paymentSDF Training Grant is partially rejected as per SSGTrainee(s) failed to achieve 100% Competency (C) during the assessment.Please note that all Trainee(s) must fulfil the following criteria before claiming Training Grant:Training expenses have been made to the training organisationTrainee(s) must be Singapore Citizen(s) or Singapore Permanent Resident(s)Trainee(s) must have achieved the following: Achieve Competency (C) in all module assessments.PERSONAL DATA PROTECTION ACT (PDPA)All personal information collected will solely be used for administrative purposes (e.g. course confirmation, certificate validity reminder, etc.). Please refer to the Personal Data Protection Act at www.pdpc.gov.sg.

Question 57

Do employees have opportunities to participate in humanitarian programmes or volunteer activities?

Accepted Answer

Absolutely! Humanitarian service is at the heart of the Singapore Red Cross. Employees are encouraged to volunteer across our programmes, from supporting seniors, children and youth, and persons with disabilities to blood donation and community resilience initiatives. They may also join humanitarian training, including overseas disaster response where applicable, and enjoy Volunteer Leave.

Question 58

Do I need any prior experience?

Accepted Answer

Our Community Befrienders are trained in Befriending, Standard First Aid and Psychological First Aid. You do not need any other prior experience other than an open heart and listening ear.

Question 59

Do I need to be medically fit to attend training?

Accepted Answer

Trainees should be medically fit before attending training. Those with medical concerns such as asthma, respiratory infection, knee, spinal, joint or orthopaedic conditions should consult a doctor before attending. Pregnant learners are discouraged from CPR practice for safety reasons.

Question 60

Do I need to know my blood type before donating?

Accepted Answer

You do not need to know your blood type beforehand, nor will our staff be able to test your blood type for you prior to your donation. However, following your donation, your blood will be tested for its type and you will be informed of your blood group on your next donation.

Question 61

Do you accept speculative applications if there are no suitable openings?

Accepted Answer

We encourage candidates to apply for opportunities that closely match your skills, experience and career interests. If there are no suitable current openings for new opportunities, we recommend checking our Careers page regularly for new opportunities. Should our recruitment team identify a suitable vacancy during the recruitment process, we may reach out to seek your consent before considering your application for that role.

Question 62

Do you have an online store?

Accepted Answer

Yes. Selected items are available through our official Carousell store (https://www.carousell.sg/u/redcrossshop/).

Question 63

Do you offer corporate / in-house training?

Accepted Answer

SRCA provides corporate or in-house training. Minimum class size varies by course and venue; please email academy@redcross.sg for details.

Question 64

Do you offer courses for organisations?

Accepted Answer

Yes. CPRHS offers training for organisations in areas such as psychological first aid, workplace mental well-being, caregiving, psychosocial support and humanitarian preparedness. Course delivery may be tailored to organisational needs.

Frequently Asked Questions

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Give Blood

Donate & Fundraise

Volunteer With Us

Singapore Red Cross Academy

Medical Chaperone & Transport Services

Support for Persons with Disabilities

Frequently Asked Questions

Got a question?

Give Blood

Donate & Fundraise​

Volunteer With Us​

Singapore Red Cross Academy

Medical Chaperone & Transport Services​

Support for Persons with Disabilities​

Donate & Fundraise

Volunteer With Us

Medical Chaperone & Transport Services

Support for Persons with Disabilities