Question 1

How do I know if I am confirmed for the registered volunteering event?

Accepted Answer

Upon registering for the volunteering event in the Volunteer Portal, you will receive either a "Confirmation" or "Receipt of Interest" email. Your registration for the event is only confirmed if you receive a "Confirmation" email. You may also proceed to the Volunteer Portal (Settings > Manage Registration) to check the registration status.

Some of the volunteering events, such as Befriending or Tutoring, require selection by the staff (e.g. screening) and hence you will only receive a "Receipt of Interest" email. You will receive a confirmation email around 1-2 weeks before the event date if you are selected for this event.

If you are unable to attend the registered slot(s), please proceed to Volunteer Portal (Settings > Manage Registration) to unregister the event slot(s).

Question 2

How do I navigate the Volunteer Portal?

Accepted Answer

Watch our quick tutorial on how to navigate our SRC Volunteer Portal: https://drive.google.com/file/d/1Vd0pkELbsnTVgdvupGzmXRyNjxHps3It/view

Question 3

How do I unsubscribe from receiving email from SRC?

Accepted Answer

We do not currently provide an unsubscribe option but we will temporarily transition your account status to inactive. The process will involve the removal of your email address from our database, thereby restricting access to your account. Additionally, you will be unable to log in or receive any correspondence. Should you desire to resume engaging in volunteering opportunities, kindly notify us to reactivate your account.

Alternatively, if you prefer, we can proceed with permanently deleting your volunteer account. This will entail the erasure of all associated records, encompassing volunteering engagements and training hours.

Please reach out to us at volunteer@redcross.sg if you would like to either deactivate or permanently deleting your account.

Question 4

How do I update my contact details?

Accepted Answer

You may update your contact details via the Volunteer Portal. Here's how you can update your contact details:

Go to 'My Profile' tab

Click on the 'Edit' button in the top right of the 'Contact Details' section

Update the details and click 'Save' at the bottom of the page

Question 5

How do I update my email address?

Accepted Answer

If you need to update your email address, please reach out to us at volunteer@redcross.sg.

Question 6

When will my volunteering hours be credited?

Accepted Answer

The hours will generally be reflected within 2-4 weeks after the completion of volunteering events in your profile, as we are marking the attendance in batches. Should the hours still not be reflected after 4 weeks or for urgent cases, please email the staff IC or volunteer@redcross.sg to expedite the process.

Question 7

Why do some volunteering roles require uploading certificate / license or portfolio link?

Accepted Answer

Some volunteering roles (e.g. First Aider, Writer) require certain types of skills or experiences to perform the role and hence we would need the specific certificate/license or portfolio link to be uploaded for verification. Please ensure that your certificate/license or portfolio link is uploaded accurately. It will be rejected if:

Information is incorrect / incomplete

Does not meet minimum criteria (i.e. Minimum Age, Certification details)

Picture is not uploaded in PNG or JPEG format

After uploading the required certificate / license or portfolio link, the staff will verify and approve it and the associated volunteering role will become "Confirmed". The approval will take up to 10 working days.

SRC Volunteer Portal

Using the Volunteer Portal

There are 4 Main Tabs.

Home

My Profile

My Interest

Events #1

Events #2
(Registering an Event)

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