Singapore Red Cross Academy, Centre for First Aid & Life Support
JOB PURPOSE
Coordinates and manages the full spectrum of pre-course and post-course administration of public registration in priority for the CFALS, including the logistical and delivery requirements.
Building relationships with existing and potential public learners to ensure their training needs are met. Achieving excellent service delivery with our existing and potential public learners in SRCA’s training and consultancy services.
PRINCIPAL RESPONSIBILITIES
1. Operations 1.1. Respond to public customer requests and inquiries via phone, email and other sources. 1.2. Focal Person and coordinates training activities and training administration for public course runs. 1.3. Manage training administration such as course registration, feedback, systems administration, logistics arrangement, examinations management and any other administrative duties for public course runs. 1.4. Communicates with assigned course instructors of training details such as reporting venue and collection of training logistics and examination folders. 1.5. Handles the post-course and/or workshops administration such as ensuring course fees payment, printing certificates and maintaining up-to-date training and issuance records. 1.6. Compiles and submit assessment results and statistics to relevant authorities. 1.7. Submits & processes claims application for SSG funded courses under public course runs.
2. Any Other Duties 2.1. Performs basic office, classroom cleaning and maintenance. 2.2. Manages the FSM/SDU points system with SCDF/SISO. 2.3. To fulfill and maintain compliance to the PDPA requirements. 2.4. To fulfill and maintain compliance to the SRFAC requirements. 2.5. To fulfill and maintain compliance to the ISO 29993:2017 requirements.
JOB SPECIFICATION 3. General Qualities and Qualifications 3.1. Diploma in any discipline, preferably with more than 1-year experience in service or educational industries. 3.2. Must be computer literate and be competent in Microsoft Office / Google applications. 3.3. Excellent communication and interpersonal skills to build a strong rapport with clients and the ability to relate well at all levels. 3.4. Organised and sensitive to small details. 3.5. Analytical, motivated and positive personality. 3.6. Excellent interpersonal and communication skills. 3.7. Able to work independently without much supervision. 3.8. Possess strong work ethics and keep the information confidential. 3.9. Prepared to work in a fast-paced and physically demanding environment, including weekends occasionally.
4. Working Hours 4.1. Monday to Friday: 8.30am to 5.30pm (1-hour lunch break) 4.2. Saturday: 8.30am to 12.30pm (half day, no more than twice a month) 4.3. Time-Offs: If scheduled to work on weekends, appropriate time-offs will be given to rest on weekdays.
5. Additional skills and knowledge 5.1. Good command of both spoken and written English. 5.2. Knowledge of TPG/SSG/SDF/SFC is highly advantageous.
Provides nursing and care activities under the direction of the Registered Nurse (RN) in accordance with RCHD’s policies and standards of nursing care and practices. Providing guidance and supervision to junior nurses, nursing aides and healthcare aides.
Responsibilities:
Nursing Care and Management
Provide and ensure that quality nursing care and service is rendered to the residents / clients at all times.
Assist the RN(s) in ensuring and providing safe nursing practice and a high standard of care.
Ensure the Nursing Aides and Healthcare Aides follow the safety precautions / practices in the prevention of falls, hazards and/or pressure sores.
Assist the RN in attending to emergencies as and when the need arises
Able to perform nursing procedures independently such as:
NG Tube Insertion
Simple Wound Dressings
Hygiene Practices such as isolation nursing, proper handwashing techniques and management of waste products
Maintaining proper documentation of vital signs and reporting to the RNon duty / in-charge when there is a change in the residents / clients condition.
Assist the RN in the serving of residents’ medications; monitor and supervise the Nursing Aides when feeding the medication to residents ensuring zero (0) medication errors.
Together with the RN on duty / in-charge, to participate and assist in the Volunteer Doctor’s rounds.
Collaborates and cooperates with other healthcare professionals to ensure proper and smooth delivery of care and service.
Accompanies the residents/clients for clinic/hospital appointments and / or transfers, when the need arises.
Respects and protects the rights and responsibilities of the residents / clients.
To be on call in the event of an emergency in the Home.
Professional Development
Mentor and supervise Nursing Aides and Healthcare Aides in their scope of work, clinical skills and especially in the maintenance of safe work practices and infection control standards.
Participates in ongoing nursing education to enhance clinical knowledge and competency.
Work in collaboration with the Nurse Educator/Clinical Instructor for on-the- job training of Nursing Aides and Healthcare Aides.
Administration
Assist the RN in the preparation of the duty rosters.
Assist the RN in the preparation and maintenance of documentation.
Customer Management
Acts as a liaison to clients and their families, maintaining good rapport and service
Maintaining good relations whilst liaising with external agencies such as but not limited to, hospitals, clinics, etc.
Maintain good relations with internal customers of the Home.
Maintain, at all times, good public relations with volunteers and visitors
Requirements:
National Institute of Technical Education (ITE): Certificate in Nursing or its equivalent
Valid practicing license as an Enrolled Nurse with Singapore Nursing Board
At least 2 years of relevant working experience in a hospital or healthcare environment.
Some experience in working with persons with disabilities or the elderly would be preferred.
Provide assessment, care planning, managing clinical emergencies, safe medication administration, infection control, integrative care and supervising nursing aides and healthcare aides in accordance to the established policies and procedures.
PRINCIPAL ACCOUNTABILITIES
Patient Care
Provide nursing care and ensure quality service is rendered to the residents at all times;
Develop, evaluate and modify care plans for residents;
Assess the physical, emotional and psychological well being of residents through observation and analysis of physical health indicators to evaluate care plan and identify modifications which may be required;
Conduct frequent rounds with staff to check on residents’ health and medical conditions;
Supervise and guide the staff assigned to the home to ensurethatpropercaregiving, nursing and administrative procedures are maintained;
Supervise the medical assistance rendered to patients are in lieu with training and Standard Operating Procedures (SOP);
Administer first aid and emergency health measures such as CPR;
Perform dressing of wounds and lesions;
Practice sterile techniques and other infection control procedures to minimize the transmission of infection;
Monitor and participate in the personal care of residents/ clients, as required; for example, hygiene, feeding, positioning, transferring, ambulation, toileting;
Use electric/ hydraulic/ manual equipment and lifting devices when required;
Ensure that food prepared meet the dietary requirement of the residents;
To be on call in the event of emergency in the Red Cross Home for the Disabled.
Social Welfare Assistance
Work with the Social Worker/SWA in assessment of cases referred by welfare organizations, hospitals, nursing homes and dialysis centres for admission and respite care, and the periodic review of cases for continual stay;
Work with the Social Worker/SWA and other health professionals in developing and sustaining the needed programmes for the residents;
Counsel, instruct and confer with resident/client family in planning care: provides emotional support; responds to enquiries and resolves complaints.
Medical Services
Accompany the doctor on rounds to provide residents’ condition and progress and assists with examinations such as positioning, dressing residents;
Transcribe verbal or written doctor’s orders for medication or other treatment;
Prepare precise dosages of medication in accordance with doctor’s instruction and administer to residents;
Follow-up on the medical programme advised by the clinic or hospital and doctors;
Check and audit medical records to ensure that they are documented and kept properly;
Maintain inventory for required medicine and ensure medicationsareproperlystored and not expired.
Stakeholder Management
Act as liaison to existing clients and maintain good rapport and services;
Communicate, collaborate and coordinate with partners (MSF, NCSS, SG Enable) to maintain good rapport and continuity of service;
Maintain at all times good public relations with volunteers and visitors;
Oversees the general staff welfare.
Administration
Prepare staff duty roster and ensure there are enough staff to manage the resident at all times;
Prepare and maintain documentation such as care plans, health care records, medication administration, nursing records and reports;
Submission of reports to Head, Nursing and relevant Supervisors.
Safe Work Practice
Ensure the cleanliness of the Home and maintain safe work practices;
Responsible for the proper maintenance of all the equipment used in the Red Cross Home for the Disabled i.e. trolleys, medication fridge, etc.;
Conduct quality assurance on the equipment at least twice a year;
Familiar with all aspects of nursing home emergency and evacuation procedures and policies;
Assist in fire drill exercise twice a year in accordance with the Fire Safety Bureau Regulations with the assistance of all staff concerned.
Other Duties
Assist in events held at the Red Cross Home for the Disabled;
Promote the Red Cross Home for the Disabled to ensure optimal usage of resources;
Encourage strong volunteer involvement among individuals, groups and companies;
Any other duties assigned by Reporting Officer.
Qualifications
Possess a recognised university degree / Certificate or Diploma in Nursing;
State Registered Nurse.
Experience
5 to 10 years of relevant working experience in a hospital or health care environment;
Experience in working with the disabled or the elderly preferred.
Additional skills and knowledge
Ability to perform holistic assessments/reassessments for residents regardless of complexity to establish a comprehensive plan for care;
Ability to prioritize and organize work activity and provide work direction to staff members in order to complete assignments;
Good verbal and written communication skills;
Knowledge to monitor staff performance and the environment ensuring a safe workplace for staff; provides reinstruction where needed;
Basic computer skills.
Desired Behaviour
Able to act as a coordinator of care for complex residents, sharing nursing expertise and demonstrating leadership while working in collaboration with other care providers;
Able to work independently, but is also a good team player;
Self-motivated, resourceful and innovative;
Demonstrates initiative, analytical and problem solving skills;
Good interpersonal skills, with the ability to relate well to people at all levels;
as part of SRC's Medical Chaperone & Transportation (MCT) Service
Engagement of chaperones to accompany seniors from their doorstep to scheduled medical appointments and back home safely.
About MCT:
Provides company for frail seniors who have been missing their essential medical appointments because of the hefty fees, and lack of assistance to and fro the treatments during weekdays.
Job Description:
Accompany seniors from their home to scheduled medical appointments, and back home safely. Transportation fee for chaperone and senior will be covered from senior's home to the medical appointment and back.
Requirements:
18 years old and above.
Must be available on Weekdays: Appointments may start as early as 9AM, as such, chaperone is required to be at the senior's home as early as 815AM. Each appointment will usually take 4 hours.
Able to start immediately: Chaperone is required to make a trip down to SRC's office for interview and signing of a contract for service.
A commitment of at least six months is preferred but not compulsory.
Singaporeans/PRs are welcome!
Expected Payout:
$400 - $700/month, depending on the number of appointments a chaperone takes on.
Note:
No CPF; chaperone is required to personally collect cheque from SRC's office for service rendered.
Incentives:
Payout increment based on the number of trips.
Subsidised fees for family members’ usage of SRC non-emergency services.
Character reference note by SRC for good performance: Chaperones who show positive performance for 3 months may be given a character reference note by SRC for their subsequent job applications.
Job referral opportunities within SRC or with our external partners.
Subsidised or complimentary trainings provided by SRC:
For more information or to arrange for an interview, please call Senior Project Coordinator, Muhammad Daniel at 6664 0693, or email crd.mct@redcross.sg.
Therapy Aide
Red Cross Home for the Disabled
JOB PURPOSE
The Therapy Aide will be under the direction of a registered therapist, participate in and oversee the performance of a variety of supportive activities, use various equipment and techniques to perform physical therapeutic methods, practices and procedures.
PRINCIPAL ACCOUNTABILITIES
Operation
Observe residents/clients during treatment to compile and evaluate data on residents’/clients’ responses and progress, and report to physical therapist.
Clean and organize work area and disinfect equipment after treatment.
Instruct, motivate, safeguard and assist residents’/clients’ practicing exercises and functional activities, under direction of nursing staff.
Secure residents’/clients’ into or onto therapy equipment.
Transport residents’/clients’ to and from treatment areas, using wheelchairs or providing standing support.
Confer with physical therapy staff and others to discuss and evaluate residents’/clients’ information for planning, modifying, and coordinating treatment.
Record treatment given and equipment used.
Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.
Maintain equipment and furniture to keep it in good working condition, including performing the assembly and disassembly of equipment and accessories.
Administer active and passive manual therapeutic exercises, therapeutic massage, and heat, light, sound, water, and electrical modality treatments, such as ultrasound.
Change linens, such as bed sheets and pillow cases in the treatment area.
Arrange treatment supplies to keep them in order.
Assist residents’/clients’ to dress, undress, and put on and remove supportive devices, such as braces, splints, and slings.
Measure residents’/clients’ range-of-joint motion, body parts, and vital signs to determine effects of treatments or for residents’/clients’ evaluations.
Train residents’/clients’ to use orthopaedic braces, prostheses and supportive devices.
Fit residents’/clients’ for orthopaedic braces, prostheses, and supportive devices, adjusting fit as needed.
Participate in residents’/clients’ care tasks, such as assisting with passing food trays and feeding residents, and bed rest.
Participate in staff development programmes.
Assist in recreational and social programmes.
Undertake any other duties as assigned
Customer Management
Respond to queries on the telephone from volunteers and members of public on services provided by the division and redirect if necessary to relevant divisions.
Meet and greet clients and visitors.
Project/Programme Management
Support staff in assigned programme/event.
Assist in programme/event and operational duties
Any Other Duties
Assist to provide orientation for new foreign staff
Perform first aid duty in the event of an emergency or when required
JOB SPECIFICATION
Certificate in Physiotherapy or Degree in Physiotherapy (for foreign staff)
Knowledge of equipment
Knowledge of proper lifting technique
Able to understand English and communicate effectively
Ability to observe, evaluate and record conditions, reactions and changes in the physical condition of the residents’ / clients
*Applicants may send your CV (together with a cover letter) in MS Word or PDF format to us. We regret that only shortlisted candidates will be notified.
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